Shipping & Returns
Where We Ship
Currently, we ship within Switzerland.
International shipping will be available soon, and we’ll update this page once we’re ready.
Shipping Costs within Switzerland
Shipping Costs within Switzerland
|
Order Amount |
PostPac Economy (2–3 business days) |
PostPac Priority (1–2 business days) |
|
Under CHF 75 |
CHF 5 |
CHF 9 |
|
CHF 75 or more |
Up to 2 kg: Free |
CHF 9 |
|
2–10 kg: Free |
CHF 12 |
Shipping times
- Orders received before 13:00 usually ship the same day.
- Orders received after 13:00 typically ship the next business day.
Returns
We’re happy to accept returns for any reason within 14 calendar days of receiving your order.
-Please make sure the item you are returning is:
- in the same condition that you received it
- unused
- with tags
- in its original packaging
You’ll also need your order number. To ensure the return process goes smoothly, please contact us at hello@bindiak.ch BEFORE sending any items back. We’ll send you a shipping label along with instructions.
Return shipping costs are deducted from your refund except in cases where the item is defective or we sent the wrong product (see Damaged or Incorrect Orders).
Refunds
As soon as we receive your return, we’ll inspect the items and let you know if your refund has been approved.
- If approved, we’ll process your refund within 14 calendar days after approval.
- Please note that your bank or card issuer may take a few extra days to post the refund.
- Original shipping costs are non-refundable, unless the return is due to our error or you are returning a defective product.
- We’re also unable to refund customs duties or taxes paid on international orders.
If more than 14 calendar days have passed since your return was approved and you haven’t received your refund, please contact us at hello@bindiak.ch.
Exchanges
If you’d like to exchange an item, simply follow the return process above.
Once your return is accepted, you can place a new order for the item you’d like instead.
Damaged or Incorrect Orders
We appreciate you inspecting your order when you receive it and contacting us within 3 business days of receipt if any items are:
- damaged
- defective
- incorrect
We will send you a return shipping label at no cost to you and provide a full refund for the item and associated shipping costs.
Non-Returnable Items
Please note that:
- Sale items
- Gift cards
are final sale and cannot be returned.
